Aristotle once said “We are what we repeatedly do. Excellence, then is not an act, but a habit”.
I’m an avid believer – a person’s Values and Principles are universally applied and can not be separated. Therefore, our commitment to Excellence must exist in all things.
In lieu of this, I’ve created the Personal Commitments to Continuous Improvement Principles ensuring Sustained Excellence in Information Technology Framework.
Corporate Sustained Excellence – whether Service Excellence, Operational Excellence or Delivery Excellence relies on Organizational and Individual commitment to continuous improvement. Work is “any activity involving mental or physical effort done in order to achieve a purpose or result”. Therefore our commitment to Excellence can not and should not be limited to 40 hours a week.
Excellence can only be achieved if – the Organization and Employees are both committed to Sustained Excellence utilizing Continuous Improvement Principles.
As individuals, we must perform a self-analysis to understand where improvement is needed, create a plan and seek the resources to resolve our issues then commit to continuous improvement principles.
Whereas, an Organization must understand the capacity (strengths \ weaknesses) of their employees, outline a strategy and provide resources which will help them grow personally and professionally.
Some may ask, what happens if you equip the employees and they leave? A better question is.. what happens if you don’t and they stay?
In the next article, I’ll dive into the Continuous Improvement Principles and Sustained Excellence in Information Technology Framework.